Venui Vanilla has taken all possible precautions to protect the security and privacy of your personal and credit card details.

At no time does Venui Vanilla record your credit card information on our site. Upon completing an order, your data are transferred to the secure site of our gateway provider, Westpac Bank, where they are entered at their site, which has the highest possible level of certificate and Secure Socket Layer security.

Venui Vanilla records the indispensable details to verify your identity, ensures that goods are sent to the correct address and that your credit card is not stolen or being used fraudulently. Your personal details are kept securely and safely, never sold to third parties, or used for any other purpose than what they were provided for.

It is Venui Vanilla's policy to confirm the details of all orders prior to sending.

These security and privacy policies enable Venui Vanilla to maintain shopping records 100% safe.


Venui Vanilla Shipping & Returns Policy

Venui Vanilla ships internationally and uses Vanuatu Post Ltd. for all deliveries. Venui Vanilla Ltd will ship to any country accepted by our freight/postage provider, but Venui Vanilla may reserve the right to refuse payment and shipment from and to countries that are considered high risk.

For international orders, the freight charges are calculated according to weight.
All charges will be added to your order before processing your credit card, so you will always know the total amount being charged.

Your order will usually be dispatched within 24-48hrs, or the nearest working day. You will be informed by e-mail as soon as your order has been dispatched.

For domestic (Vanuatu) orders, parcels will be sent by Registered Mail. Delivery time is normally up to five working days.

International Air Mail delivery time is typically 7 working days, but can be longer and up to 3 weeks depending on destination and shipment option selected.

Goods are sent internationally using either Registered Air Mail or by Express Mail Service. Please note that EMS is the only option that offers an internet tracking service ( and which cover and insure your shipment if it get lost.



Please choose carefully as we do not give refunds simply because you changed your mind or make a wrong decision.
There are no refunds or exchanges on "Exclusive Online Deals".
In the instance where a refund is granted, refunds will only be processed once the product has been received in good condition and approved by Venui Vanilla.
Please note: Refunds can take up to 10 working days to show up on your bank or credit card statement. This is a condition of the financial institutions involved.



For good sent using Express mail Service (EMS) that get lost in transit, Venui Vanilla guarantee refund or re-shipment of the goods. As postage time is sometime longer than scheduled, please note that re-shipment or refund will only take place if nothing has been received after a minimum of 8 weeks.

For parcels sent  using Registered Air Mail, Venui Vanilla will also guarantee refund or re-shipment but only after a period of 12 weeks, due to possible late arrival and no international tracking possibility.

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